Patrons of the Seattle Central Library (SPL) are oftentimes amazed by its beautiful architecture and abundance of resources. However, given the complexity of architecture and resources, finding resources in the library’s physical space is difficult and confusing.
In order to address this problem, we designed a mobile app to help the patrons of the Seattle Public Library easily explore and locate its variety of resources in the library space.
How might we design a mobile app to help patrons of the Seattle Public Library (SPL) explore and easily locate resources in the physical library space?
Observation, Patron Interviews
Existing product sitemap
Analogous product analysis
Online Research: Each area of the library building has an assigned function, or contain only a specific type of resource.
On-site Observation: Because of the space-functionality connection discussed above, we had to travel back and forth to different areas in order to locate all the resources/information we were looking for. Above are photos of the brochures we gathered all over the library.
Current Website Sitemap: The current website of the SPL lists out all available resources but doesn’t show where they are in the physical space.
Librarian Interview: The librarians in smaller branches often need to direct patrons to the Central Library for resources. They encountered difficulties giving patrons directions to help them locate the resources in the Central Library.
Patron Interviews: The patrons still find it hard to locate resources even in the smaller branches.
Based on research, we identified our design opportunity:
How might we design a mobile App to help the patrons of Seattle Public Library explore and easily locate resources in the physical library space?
Explanation of Indoor navigation powered by Bluetooth Beacon. Image sourced from kontakt.io.
After ideation, we decided on 4 main features for our app: Home, Map, Help, and My Library. I was responsible for designing the 2 main flows of the app:
Below is an overview of my building & refining process forthe 2 flows.
I learned to use methods like shared to-do-list and critique documentation to organize the team's progress and improve efficiency.
Being able to assertively communicate as a team in a timely manner is significant, especially when there is a disagreement.
I learned to value the courage to push for a good idea even if it seems to be challenging.
LESS BUT EVEN BETTER
During the original project phase, we had to build a comprehensive app to meet the need of our stakeholder. I wish we were able to focus on optimizing the 2 main navigation flows and really push for the details such as edge cases, affordance and transition.
IMPROVE MAP DESIGN
I wish to conduct more user testing and iterate on the map design including the label and graphics.
If we were to have more time, I wish to dive deeper into how to scale the design to more branches.